Terms of service

Last updated: 24 June 2026

These Terms of Service govern your access to and use of the Holy Water Supply Co. website and your purchase of products from us.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms.

Please read these Terms carefully before placing an order.

1. About us

This website is operated by:

Legal entity: SYNCLAB LTD
Trading name: Holy Water Supply Co.
Company number: 17213434
Registered address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: contact@holywatersupply.com
Telephone: +6285190422874

References to “Holy Water Supply Co.”, “we”, “us” or “our” mean SYNCLAB LTD.

References to “you” or “your” mean the individual, company, laboratory, institution or organisation accessing the website or placing an order.

2. Website purpose

Holy Water Supply Co. supplies materials intended exclusively for legitimate laboratory, analytical and scientific research.

Products displayed on this website are:

For laboratory research use only
Not for human consumption
Not for veterinary consumption
Not intended for diagnosis, treatment, cure or prevention of disease
Not intended for therapeutic, clinical or household use
Not intended to be administered to humans or animals

Information on this website is provided for general product and research-supply purposes only. It is not medical, pharmaceutical, veterinary or healthcare advice.

3. Customer eligibility

You may place an order only if:

You are at least 18 years old
You are legally capable of entering into a binding contract
The information you provide is accurate and complete
Your intended purchase and use are lawful
You are purchasing for a legitimate laboratory, analytical or research purpose
You have authority to place the order on behalf of any company or organisation named in the order

We may request additional information to verify your identity, organisation, intended use, delivery address or eligibility to purchase.

We may reject or cancel an order if satisfactory verification is not provided.

4. Customer representations

By placing an order, you confirm that:

You understand that the products are research materials only
You will not use the products for human or veterinary consumption
You will not use the products for self-administration or clinical treatment
You will not market or represent the products as medicines, supplements, foods or consumer healthcare products
You have appropriate knowledge, facilities and procedures for safe laboratory handling
You will comply with all laws, regulations, licences and permits applicable to your purchase, possession, storage, handling and use
You will restrict access to appropriately authorised persons
You will review all relevant product, packaging, storage and documentation information

You must not purchase products on behalf of another person where you know or suspect that the products will be used unlawfully or contrary to these Terms.

5. Product information

We take reasonable care to present product information accurately.

Product descriptions may include:

Compound identity
Product format
Vial or container quantity
Nominal content
Storage information
Batch or lot information
Documentation status
Availability

Product images are illustrative. Packaging, labels, colour, appearance and presentation may vary between batches without materially changing the stated product.

6. Purity and analytical information

Any purity value, analytical result, specification, Certificate of Analysis or supporting document relates only to the product or batch identified in that document.

Purity and analytical values may differ between products and batches.

A general website statement, average purity value or historical result must not be interpreted as a guarantee of the result for every individual unit or batch.

Where batch-specific documentation is important to your research, contact us before ordering to confirm availability.

We will not state that documentation is available until it has been received or verified.

7. Availability

All orders are subject to:

Product availability
Order review
Verification requirements
Applicable laws and restrictions
Successful payment
Our acceptance of the order

Adding an item to your cart does not reserve it.

We may limit quantities, withdraw a product, correct availability information or refuse an order before acceptance.

If we cannot supply an item after payment has been received, we will offer an appropriate replacement, account credit or refund, subject to your agreement and applicable law.

8. Prices

Prices are displayed in the currency shown on the website.

The total payable amount will be shown before payment and may include:

Product price
Applicable taxes
Delivery charges
Other charges clearly disclosed before payment

Prices may change at any time, but changes will not normally affect an order that we have already accepted.

If a product is listed at an obviously incorrect price due to a technical or administrative error, we may cancel the order and refund any payment received.

We will contact you where reasonably possible before cancelling.

9. Taxes, duties and import charges

For international deliveries, customs duties, import taxes, brokerage fees or local charges may apply.

Unless explicitly stated otherwise during checkout, these charges are not included in the product or delivery price and are the customer’s responsibility.

You are responsible for confirming that products may lawfully be imported into and used within the destination country.

We do not guarantee customs clearance.

This section does not affect any responsibility that applicable consumer law places on us.

10. Placing an order

The website provides the steps needed to:

Select products
Review the shopping cart
Enter contact and delivery information
Review the order details
Submit the order
Receive further payment or order instructions

You are responsible for reviewing and correcting errors before submitting the order.

Submitting an order constitutes an offer to purchase the selected products under these Terms. It does not mean that we have accepted the order.

11. Order acknowledgement and contract formation

An automated order-confirmation message acknowledges that we have received your order. It does not necessarily constitute acceptance.

After receiving the order, we may review:

Product availability
Customer details
Delivery destination
Intended use
Fraud or security indicators
Legal or regulatory restrictions

A binding contract is formed only when we send written confirmation that the order has been accepted or dispatched, whichever occurs first.

We may reject or cancel an order before acceptance.

12. Payment-link process

Some orders are submitted without immediate payment.

Where this option is used:

You submit the order through checkout
The order is recorded as awaiting payment
We review the order
If the order may proceed, we send a secure payment link to the email address provided
You complete payment using the available payment method
The order enters processing after successful payment and acceptance

Receiving a payment link does not guarantee that an order has been finally accepted.

You are responsible for providing a correct email address and checking your spam or junk folder.

Payment links may expire. If a link expires, contact us for assistance.

13. Payment

Payment must be completed using an authorised payment method.

You confirm that:

You are authorised to use the selected payment method
The billing information provided is accurate
Sufficient funds or credit are available
The payment is not connected with fraud or unlawful activity

Payments may be processed by Shopify or an independent payment provider.

We do not normally receive or store your complete payment-card details.

Your use of a payment provider may also be governed by that provider’s terms and privacy policy.

14. Fraud and order review

We may use manual or automated systems to identify potentially fraudulent, unlawful or high-risk transactions.

We may:

Request identification or business information
Request confirmation of delivery details
Delay processing while an order is reviewed
Decline a payment
Cancel an order
Limit account access
Report suspected fraud where legally appropriate

If an order is cancelled after payment, an appropriate refund will be issued.

15. Delivery

Available delivery methods, costs and estimated delivery times are displayed during checkout or provided before payment.

In-stock orders are generally targeted for dispatch within 48 business hours after successful payment, order acceptance and completion of any required verification.

Dispatch estimates do not include:

Weekends
Public holidays
Carrier transit time
Customs processing
Verification delays
Events outside our reasonable control

Delivery dates are estimates unless we expressly agree otherwise in writing.

Where applicable law requires delivery within a specific period, those legal requirements continue to apply.

16. Tracking

Where tracking is available, tracking information will normally be sent to the email address associated with the order.

Tracking may take time to update after the parcel has been handed to the carrier.

You are responsible for monitoring tracking and responding promptly to requests from the carrier or customs authority.

17. Delivery address

You must provide a complete, accurate and deliverable address.

We are not responsible for delays or additional costs caused by:

Incorrect address information
Missing address details
Refusal of delivery
Failure to collect a parcel
Failure to respond to the carrier
Unauthorised redirection requested by the customer

We cannot guarantee that an address can be changed after processing has started.

18. Risk and ownership

For consumer orders, risk passes in accordance with applicable consumer law.

For business orders, unless otherwise agreed in writing, risk passes when the order is delivered to the delivery address or collected by the customer or its nominated carrier.

Ownership of products does not pass until we have received full payment.

19. Inspection after delivery

You should inspect the parcel and products promptly after delivery.

A product is missing
You received the wrong item
The parcel arrived damaged
A product appears defective
The quantity is incorrect

Keep the product, shipping label and all packaging while we investigate.

We may request photographs or other reasonable evidence.

20. Cancellations, returns and refunds

Cancellations, returns and refunds are governed by our Returns and Refund Policy, which forms part of these Terms.

Eligible consumer customers may have statutory cancellation and return rights.

Certain sealed, contamination-sensitive, rapidly deteriorating, specially ordered or altered products may be excluded from change-of-mind returns where applicable law permits.

Nothing in these Terms limits rights that cannot legally be excluded.

Our Returns and Refund Policy is available at:

/policies/refund-policy

21. Business purchases

Where you purchase wholly or mainly for business, institutional, professional or research purposes, you are treated as a business customer.

Consumer cancellation rights may not apply to business orders.

Business returns are accepted only:

Where required by law
Where goods are defective, incorrect or not as agreed
With our prior written approval
In accordance with any separate written sales agreement

If you place an order on behalf of a business, you confirm that you have authority to bind that business.

22. Storage and handling

You are responsible for following all storage and handling information supplied with the product or displayed on the relevant product page.

This may include controls relating to:

Temperature
Light exposure
Moisture
Contamination
Access
Laboratory hygiene
Personal protective equipment
Disposal

We are not responsible for deterioration, contamination or loss caused after delivery by incorrect storage, handling, mixing, reconstitution or use.

This does not affect liability that cannot lawfully be excluded.

23. Prohibited uses

You must not use the website or products:

For unlawful purposes
For human or veterinary administration
To diagnose, treat, cure or prevent disease
To make unsupported medical or therapeutic claims
To misrepresent research materials as approved medicines
To breach import, export or controlled-substance laws
To infringe intellectual-property rights
To commit fraud or deceive another person
To distribute malware or interfere with website security
To collect customer or website data without authorisation
To submit false identity, business or payment information
To resell products contrary to applicable law or without required approvals

We may suspend access, cancel orders or report activity where we reasonably believe these restrictions have been breached.

24. Resale and redistribution

You must not relabel, repackage, redistribute or resell products in a misleading, unlawful or unsafe manner.

Any customer purchasing for resale is independently responsible for:

Product registration
Labelling
Packaging
Advertising
Import and export compliance
Tax
Consumer protection
Storage and traceability
All required licences and approvals

Our branding, documentation and product information must not be altered or used to imply an approval, certification or partnership that does not exist.

25. Website content

We may update, correct or remove website content at any time.

We do not guarantee that the website will always be:

Available
Uninterrupted
Error-free
Compatible with every device
Free from temporary technical issues

We may suspend access for maintenance, security or operational reasons.

26. Intellectual property

The website and its content, including text, graphics, branding, logos, layouts, photographs and original materials, are owned by or licensed to SYNCLAB LTD.

You may use the website only for personal or internal business purposes connected with evaluating or purchasing our products.

You must not copy, reproduce, distribute, modify, publish, scrape or commercially exploit website content without prior written permission, except where permitted by law.

“Holy Water Supply Co.” and associated branding may not be used in a way that suggests sponsorship, endorsement or partnership without written permission.

27. Third-party services and links

The website may contain links to or integrations with third-party services, including:

Shopify
Payment providers
Delivery providers
Analytics providers
Social-media platforms
External websites

Third-party services are governed by their own terms and privacy policies.

We are not responsible for third-party websites that we do not control.

28. Privacy

Our handling of personal information is explained in our Privacy Policy.

By using the website, you acknowledge that personal information may be processed as described in that policy.

Our Privacy Policy is available at:

/policies/privacy-policy

29. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of statutory rights that cannot be excluded
Faulty goods where liability cannot legally be excluded
Goods that are not as described
Any other liability that cannot lawfully be limited

For consumer customers, we are responsible for reasonably foreseeable loss or damage caused by our breach of contract or failure to use reasonable care.

We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

For business customers, subject to the limitations above:

We are not liable for indirect or consequential loss
We are not liable for loss of profit, revenue, business, contracts, opportunity, goodwill or anticipated savings
Our total liability relating to an affected order will not exceed the amount paid for that order, unless a different limitation is required by law or agreed in writing

We are not responsible for loss caused by unlawful, unauthorised or improper use of products.

30. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

Carrier disruption
Severe weather
Natural disasters
War or civil unrest
Government restrictions
Customs delays
Labour disputes
Public-health emergencies
Power, internet or telecommunications failure
Supplier disruption
Changes in import or export restrictions

We will take reasonable steps to minimise the impact.

If we cannot fulfil an accepted order, we will contact you and provide an appropriate remedy.

31. Complaints

Please provide:

Your name
Order number
A clear description of the issue
Relevant photographs or documents
The outcome you are requesting

We will review the complaint and respond within a reasonable period.

Complaints should be sent to:

contact@holywatersupply.com

32. Suspension and termination

We may suspend or terminate access to the website or customer account where we reasonably believe that:

These Terms have been breached
Fraud or unlawful activity has occurred
Website security is threatened
Products are being misused
False information has been supplied
Continuing the relationship would expose us or another person to legal or regulatory risk

Termination does not affect rights or obligations that arose before termination.

33. Changes to these Terms

We may update these Terms to reflect changes in:

Our business
Our services
Applicable law
Payment or delivery arrangements
Website functionality
Regulatory requirements

The current version will be published on this page with an updated revision date.

The Terms applying to an accepted order are normally those available when the order was placed, unless a change is required by law or agreed with you.

34. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

35. Severability

If any part of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

36. Assignment

You may not transfer your rights or obligations under an order without our prior written consent.

We may transfer our rights or obligations as part of a business reorganisation, sale or transfer, provided this does not reduce any mandatory consumer protection.

37. Entire agreement

These Terms, together with the order confirmation and the policies referenced in them, form the agreement between you and us concerning an order.

For business customers, these documents replace prior discussions or communications relating to that order unless a separate written agreement has been signed.

38. Governing law

These Terms and contracts entered into through the website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory right a consumer has to bring proceedings in another part of the United Kingdom or in their country of residence.

Nothing in this section removes protections provided by mandatory local consumer law.

39. Contact information

Questions about these Terms should be sent to:

SYNCLAB LTD
Trading as Holy Water Supply Co.
Company number: 17213434
128 City Road
London
United Kingdom
EC1V 2NX

Email: contact@holywatersupply.com
Telephone: +6285190422874