Frequently asked questions.

Products offered by Holy Water Supply Co. are intended exclusively for laboratory research and analytical purposes. They are not intended for human or veterinary consumption, clinical use, diagnosis, treatment, cure or prevention of disease.

Ordering is intended for qualified companies, laboratories, research organizations and customers purchasing materials for legitimate laboratory or analytical research.

We may request additional information before accepting or processing an order.

After you place your order, it will be recorded as awaiting payment. Once the order details have been reviewed, a secure payment link will be sent to the email address entered during checkout.

Your order will enter processing only after payment has been successfully completed.

Payment links are sent after the order has been reviewed. Please ensure that your email address is correct and check your spam or junk folder if the message is not visible in your main inbox.

In-stock orders are generally prepared for dispatch within 48 business hours after successful payment and order review.

Dispatch time is separate from carrier transit time and may be affected by weekends, public holidays, inventory availability or additional verification requirements.

When tracking is available, it will be sent to the email address associated with your order after the shipment has been handed to the carrier.

Tracking activation times can vary depending on the shipping provider.

Batch-specific documentation is displayed or supplied only when it has been received and verified. Documentation availability can vary by compound and batch.

Please contact our team before ordering when a particular document is essential to your research requirements.

Purity information relates to the documentation associated with a particular research batch. Exact values may vary by product and lot.

A general website statement should not be interpreted as a guarantee for every individual batch unless supported by the corresponding verified documentation.

Storage requirements vary by product and format. Always review the information provided on the relevant product page, packaging and available documentation.

Customers are responsible for ensuring appropriate laboratory handling, storage and access controls after delivery.

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee that changes will be possible after payment, processing or dispatch has begun.

Return eligibility depends on the product condition, order status and the circumstances of the request.

Review our returns and refund policy for the applicable time limits, conditions and instructions before sending anything back.

You can review our shipping policy, refund policy, privacy policy and terms of service through the policy links in our website footer.